Shortly after my purchase confirmation, I received an email thanking me for my business and requesting that I reach out with any questions or concerns. Wanting to share my joy upon seeing the beautiful feeder, and I responded with: "The feeder arrived early and is beautiful. It is a tribute to my mom who passed two weeks to the day that the feeder arrived... Hummingbirds are her favorites, and I'm hoping to attract visitors. I've never seen hummingbirds in this area, but maybe my mom will send me some..." (I also attached a photo of my new feeder hanging on the edge of my deck). I received the following reply: "This is Anne from the Grateful Gnome Team. Thank you for letting us know that your hummingbirds are not interested. I have some tips here for you:" followed by a list with wonky formatting of things I am doing wrong. My new feeder had been in place for less than 24 hours, I didn't expect it to be found immediately, I wasn't looking for advice, and the litany of "tips" sounded like the customer support team is not actually reading the emails. The fact that the copy/pasted "tips" have not been spelling/grammar checked also left an unfavorable impression. Feeder review: 5 stars!! It has been a week now, and I have 3 regular hummingbird visitors (2 females and 1 male). One of the females hovers near me when I am on the deck and she chirps and chatters at me in between sips at the feeder. The other two come/go regularly, but don't spend time watching me. I feel my mom is nearby when my chirpy hummingbird visits. I am grateful that the beautiful feeder has attracted them to my home. Customer Service review: -2 stars...I will not be purchasing anything else from Grateful Gnome due to the tone-deaf customer service department, and I have already purchased a different feeder from another vendor.
The blue egg hummingbird feeder is so beautiful and the hummingbirds LOVE it!!
It was a gift. You sent it to my friend in Oregon without a card inside saying who it was from, even though I asked you to do that.
Our feeder was delivered in a timely fashion and we are very happy with the feeder. Very beautiful and easy to put together and hang. I ordered one for my sister in CA and she loves it! Thx!
We gifted it and the recipient loves it!
This is my second bird feeder and I absolutely love them as do the little humming birds! So glad this one came with the ant deterrent, it works!
I now own 6 feeders from The Gnome and the hummers love them and they are so beautiful. I had other feeders but none are as nice and well made as theirs. I just look forward to seeing new designs for a new batch of feeders. I have now started purchasing more for friends and family they make great gifts.
This glass feeder is so pretty and unique! The colors look amazing in the sun. It was delivered very quickly and great customer service experience when I emailed
Great. Hummingbirds took to it with in a few days. Easy to clean. Customer Service was even better
Did not receive the blue egg style feeder I ordered.I received a red egg style feeder.Pay attention to your customers orders.